Contact Bowel Cancer Australia

Bowel Cancer Australia Contact Us
Bowel Cancer Australia Helpline: 1800 555 494
For media enquiries please contact Joni on 0421 967 709
Bowel Cancer Australia logo wht space
Level 2, 65 Walker Street, North Sydney  NSW  2060
Tel: 02 9923 8269 | Fax: 02 9923 8290
Please submit your enquiry using the web form below:
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By accessing or using this website or any website owned and operated by Bowel Cancer Australia (ABN 98 095 158 633) including but not limited to: and, you acknowledge that you have read and understood and agree to be bound by the following terms and conditions (as amended from time to time).
If you don't agree to these terms and conditions, please do not use these websites.
For any queries or assistance, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Use of this website or any website owned and operated by Bowel Cancer Australia
You acknowledge and agree that this website or any website owned and operated by Bowel Cancer Australia and its contents are only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.

You may only use these websites for lawful purposes and must not use it in a way that violates the rights of any third party. In particular, you agree that you will not use these websites to spam, collect information about others without their consent, transmit or upload any material that contains viruses or any other harmful programs or that breach any laws including intellectual property or privacy rights, interfere with or disrupt these websites or attempt to gain unauthorised access to any services or information.

Unless you have prior written approval from Bowel Cancer Australia, you must not copy, reproduce, modify, distribute, imitate, publish or commercially exploit these websites.

Intellectual property rights
All material contained within these websites including but not limited to any and all trade marks, service marks, literary or artistic works, designs and products are owned by or are licensed to Bowel Cancer Australia, and subject to copyright and other intellectual property protection. Brands, logos, images and tag-lines are registered or unregistered trade marks owned or used under licence by Bowel Cancer Australia.

You can copy material for personal use but you must not reproduce, perform, create derivative works from, republish, upload, edit, post, transmit, or distribute in any way whatsoever, any materials from these websites without prior permission from Bowel Cancer Australia.  Anyone who receives written permisison to do so must acknowledge the content source as Bowel Cancer Australia -  

Third Party Websites
These websites may contain links to third party websites. Bowel Cancer Australia is not responsible for the condition or content of those websites as they are not under Bowel Cancer Australia’s control. You access those websites and/or use their products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Bowel Cancer Australia of those websites or the products or services provided on those websites.
Bowel Cancer Australia encourages links to its websites, subject to the following criteria:
  • the appearance, position and other aspects of either the link or the host website may not be such as to damage or dilute the good reputation of Bowel Cancer Australia;
  • the appearance, position and other aspects of either the link or the host website may not create a false appearance that Bowel Cancer Australia is associated with or sponsors the host website.
Bowel Cancer Australia reserves the right to revoke its consent to the link at any time and is not responsible for information or materials contained on the host website.

Damage to computer or other device
We will take reasonable care in ensuring that these websites are free from viruses or other dangerous content, however we cannot guarantee that use of these websites will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use these websites safely.

Overseas users
These websites may be accessed throughout Australia and overseas. Bowel Cancer Australia makes no representations that the content of these websites complies with the laws (including intellectual property laws) of any country outside Australia. If you access these websites from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the websites. In addition, please note that we may not be permitted to supply certain products to customers outside of Australia.

Age restrictions
By law, we cannot sell certain products to persons under the age stated on the product. When you order these products online, you are confirming that you are of the legal age and that the information you have provided us is true and accurate.

When placing information onto any of our websites, we will take reasonable care in ensuring that the content on the websites (including prices, product images and descriptions displayed) is up-to-date. However, Bowel Cancer Australia makes no warranties or representations about accuracy, correctness, reliability or completeness of the information provided.

We have the right to amend any typographical errors, inaccuracies or oversights in the information contained on these websites and to correct or update content without prior notice. We also have the right to cancel an order and refund payment for any reason specified in the 'Rejection of orders' section below. Please note that this also applies to orders that have been submitted.

Bowel Cancer Australia may modify, suspend or discontinue the products available on these websites, or delete, modify or supplement the contents of the websites, at any time without notice.

In addition, images showing textures, appearances and colours of our products will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products.

We reserve the right to immediately suspend, terminate or limit your access to these websites for any reason in our absolute discretion. We will not accept responsibility if your access to these websites is unavailable for any reason.

Cookies are small pieces of information that your browser stores on your computer hard drive. We may use cookies to provide website usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of these websites.

To the full extent permitted by law, Bowel Cancer Australia excludes all terms, conditions, warranties and representations, whether express or implied, and excludes all liability in contract, tort (including negligence), or otherwise for loss or damage (whether direct or indirect) suffered or incurred as a result of access to or use of these websites. If Bowel Cancer Australia is liable for breach of any implied warranty or condition that cannot be excluded then in any event, Bowel Cancer Australia’s liability shall be limited to, in the case of goods, replacing the goods.

You use this website or any website owned and operated by Bowel Cancer Australia at your own discretion and risk.
Bowel Cancer Australia makes no representations or warranties of any kind, express or implied as to the operation of these websites or the information, content, materials or products included on these websites, except as otherwise provided under applicable laws.
Subject of any law, Bowel Cancer Australia nor its affiliates, directors, officers, medical professionals, employees, agents, contractors, successors or assigns will be liable to any person, company or any other body in any way whatsoever (including for negligence) for any loss, damage (including incidental, special or consequential damages), costs or expenses suffered, arising out of, or in any way connected with this website or any website owned and operated by Bowel Cancer Australia or any of its content or any other charity document by any person, company or body relying or acting.
Bowel Cancer Australia assumes no responsibility for any technical malfunction, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, virus, bug, tampering, theft or destruction or unauthorised access to or alteration of these websites, or any injury or damage to any person's computer related to participation in or downloading material from these websites.
All warranties, conditions and representations (whether express or implied) are hereby excluded to the extent permitted by law.
Please note the information provided on Bowel Cancer Australia's websites and the bowel cancer app are intended for Australian residents as a reference guide and as general information only. It is not intended as medical advice and should not be relied upon as a substitute for consultations with qualitied health professionals nor is it intended to be used to diagnose, treat, cure or prevent any disease or disorder.  If you believe your symptoms are consistent with those of bowel cancer or a digestive illness, please consult your doctor.
Clinical practice guidelines and pathways are intended as a guide to appropriate clinical practice and optimal care. They are designed to provide information to assist in decision-making and are not intended to be prescriptive.
Bowel Cancer Australia is the registered business name of the Bowel Cancer & Digestive Research Institute Australia.

Bowel Cancer Australia is concerned about privacy issues and wants you to be familiar with how we collect from you via, store, use and disclose information.  This extends to the collection and management of information held in its records regarding individuals.
We are a non-government, not-for-profit organisation with a vision to reduce incidence, death and suffering associated with bowel cancer through advocacy, awareness, education, support and research.  In order to pursue these areas of activity, we want to assure the community of our commitment to privacy of personal information.
Our Privacy Policy describes our practices in connection with information that we collect from you via and all other websites that post this Policy and on any mobile sites, applications, widgets, and other interactive features (Sites) that link to this Policy.  Except as specifically provided below, this Policy does not apply to information collected by Bowel Cancer Australia by or through any other means, such as information collected offline.  By using a Site or submitting information via a Site, you agree to be bound by the terms and conditions of this Statement.
Our mobile Application does not collect precise information about your location of your mobile device.
However, when accessing the Pharmacy Finder functionality, Google Maps or similar service, may require such information to locate your nearest pharmacy. Your personal information details will not be shared and are used only to create a user login, administer and customise the program for you and communicate relevant news and updates to you and will be handled in accordance with the Bowel Cancer Australia privacy policy. 
The Privacy Act 1988 (Privacy Act) sets the minimum standards we have to meet when handling personal information.
The Privacy Act contains 13 Australian Privacy Principles (APPs).  A plain English summary of the APPs is set out in Schedule 1 of this privacy policy.
These APPs:
  • set out legally binding standards for handling personal information
  • regulate how we collect, store, use and disclose personal information
  • allow people to access the information that we keep about them
  • allow people to correct or update their information.

We are committed to managing all personal information in an open and transparent way.  To that end, we will take reasonable steps to implement practices, procedures and systems to ensure we comply with the Australian Privacy Policies (APPs) and any binding registered APP code, and ensure that we are able to deal with any related inquiry or complaint.

Bowel Cancer Australia takes our privacy obligations very seriously, and are committed to meeting the highest standards when collecting, storing, using and disclosing personal information.

View Bowel Cancer Australia's Privacy Policy, or if you have any questions regarding privacy or about our practices, please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Rejection of orders
We reserve the right to reject an order for any reason, including without limitation where:
  • a product is unavailable;
  • there was an error in the price, image or product description;
  • the customer does not meet age requirements;
  • we are not permitted to supply the product to a customer outside Australia;
  • there was an error in your order; and
We also have the right to limit the sale of products to reasonable or normal quantities.
When an order is rejected, we will refund in full all amounts you have paid in respect of the rejected order.

Returns & Refunds
Thank you for supporting Bowel Cancer Australia. Our return policy is in addition to your rights under Australian Consumer Law.
If you need to return or exchange a product, please follow the steps below within 30 days of receiving your delivery:
  • Provide us with your full details including the phone number, credit card when required, and receipt number.
  • List the products you wish to return and the action requested (exchange or refund) for each item.
  • Make sure the returned products are in their original condition. Products can be sent to: Bowel Cancer Australia, Reply Paid 85366, North Sydney NSW 2060. Please note there is no exchange on BowelScreen Australia® screening kits due to hygiene reasons.
  • Please be mindful that your package can take up to 14 working days to be returned to us.
  • Please remember that we are unable to offer refunds for simple change of mind.
Every time you buy from Bowel Cancer Australia you’re helping to save lives and improve the health and wellbeing of people living with bowel cancer. All profits from sales will go to vital prevention, early diagnosis, research, and care for everyone affected by bowel cancer.

Shipping & Deliveries
Bowel Cancer Australia's merchandise is delivered via Australia Post as a regular parcel, so please allow up to 10 (ten) business days (Monday through Friday, excluding public holidays) for delivery from the date payment is received.
If your order has not arrived after the estimated delivery time, please contact us on 02 9923 8269 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
Unless otherwise agreed by us, orders will be delivered to the address indicated on your order receipt. If no-one is available to take delivery Australia Post will leave a card so you can pick-up your order from your local post office. 
We will use reasonable efforts to deliver your order to you within the estimated delivery time; however, we do not guarantee that they will be delivered within this time frame. 
A postage and handling fee of $2 for up to 5 Bowel Cancer Awareness Ribbons; $10 Regular Parcel; or $20 for Express Post will apply to all Bowel Cancer Australia merchandise orders. 
Please note for BowelScreen Australia® screening kit orders we will send your details to Clinical Genomics pathology service and they will send your faecal immunochemical test (FIT) in the mail. Your kit(s) should arrive within ten (10) business days from the date payment is received. If you have any queries regarding your order, please call Bowel Cancer Australia on 02 9923 8269. 
When you return your completed kit to Clinical Genomics, you will also need to complete and include the ColoVantage Information Sheet with your GP's contact details to ensure they also receive the results of your FIT. 
If you complete the FIT and blood is found in your sample (a positive screen), you will need to see your GP for further investigations to find out what caused the bleeding. In most cases the bleeding will not be due to bowel cancer, but it is important to determine the cause. 
There is no additional postage and handling charge for BowelScreen Australia® screening kit orders as this amount is included the recommended retail price (RRP). 
Please note all merchandise and screening kit orders are inclusive of GST.

Bowel Cancer Australia's vision is to have an everlasting impact on our health future - one where no Australian dies from bowel cancer.
Through the power of Social Media we invite you to share knowledge, swap stories and bond with others but we ask you to do so in a safe and positive manner. Please be respectful of others and always of abide by the Social Media rules as outlined below. 
Bowel Cancer Australia reserves the right to remove any comment that conflicts with the House Rules across any Social Media platform.  
Bowel Cancer Australia does not endorse any content posted by our Social Media audience and is not responsible for the accuracy of any remarks, opinions, or suggestions expressed on FacebookTwitterGoogle+YouTube or Instagram platforms. 
Social Media is all about helping others increase awareness about bowel cancer, by offering different comments, opinions, and news online we can hopefully increase the reach and resources for people to ultimately save lives.

You agree to indemnify Bowel Cancer Australia for any loss, damage or cost it suffers or incurs as a result of any breach by you of these terms and conditions.

Governing law
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

Bowel Cancer Australia may, in its absolute discretion, modify or amend these terms and conditions at any time without providing you with prior notice. If we do so, the updated terms and conditions will be published on this website and the modifications will be immediately binding upon you. For any queries or assistance, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or alternatively, please phone us on 02 9923 8269.